Community FAQs

A collection of questions and answers from clients.

Rowan Savage avatar Shannon Toe avatar Lyssa Parisella avatar +1
47 articles in this collection
Written by Rowan Savage, Shannon Toe, Lyssa Parisella and 1 other

Why can't I see assigned resources?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

Why aren't my placeholders disappearing?

Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Do CSV imported time entries show in the calendar schedule for Projects or People?

CSV timesheets imports, time entries
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Why are my 'Actual vs Scheduled' amounts showing different on the project performance graph vs the table?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

Can I charge different rates for the same role on a project?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

Does Runn do custom integrations or can you recommend anyone to do them?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

Does the Clockify integration take into account if a task from Clockify is billable or non-billable?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

Setting up Project Template as a Tentative Project

Tentative project templates
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

How do I create half days off?

Some workaround to create partial days off
Shannon Toe avatar
Written by Shannon Toe
Updated over a week ago

Can I get my bill in a different currency other than $USD ?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

What are the SSO options?

Information about SSO. Google SSO, Azure AD SSO. Multifactor
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

How to you delete all information but keep your account? Can you reset your account?

Reset account to remove all data.
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

How can I find placeholders that have no team associated?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

Does Runn have 2FA?

Explains 2FA (Two factor authentication) and MFA (Multi-factor authentication).
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

How can I split 1 day of a resource in 2 different phases of the same project?

Splitting a day assignment for the same resource on the same project- either to add notes or to assign to phases.
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Is there a card view of Runn?

Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Email invites aren't being delivered? What's going on?

When your emails to your users aren't being delivered.
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

For the people costs- historic data- does it use actual hours (from timesheets) as opposed to scheduled hours? What about in the future?

Actual hours, total hours, historic data hours, future hours
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

If you enable 'autofill missing actuals' for timesheets, does that count as missing actuals (so it will use the scheduled hours instead)?

Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

How do I create a second test account?

If another member of your organization already created a test or demo account, here is to create a second one.
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

My placeholder's cost is incorrect

Fixing placeholders with $0 cost
Rowan Savage avatar
Written by Rowan Savage
Updated over a week ago

Will deleting a user mean I lose all the data?

Deleting a user and archiving a resource and the re-assigning work.
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Is there a way for me to track Invoices and payments for invoices from clients?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

Why are placeholders not contributing to my project costs?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

How do I assign a person different roles on the same or different projects?

This article will show you how to assign different roles to different people- within the same or different projects.
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Can Runn process 3rd party security reviews?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

How can I generate a report with all resources involved in a specific project?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

Is it possible to 'stretch' a project so that all allocations change their per-day allocation but 'lock' the overall allocation/budget?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

Can I connect Runn with Power BI?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

Can you record time against a tentative project?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

When are public holidays coming out?

Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

How can I manage different currencies in Runn?

Zoe Ella avatar
Written by Zoe Ella
Updated over a week ago

Can the system default to custom hourly rate ?

Reviews hourly rates.
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Can I set a maximum utilization rate?

How to set a capacity limit to have spare unallocated time.
Shannon Toe avatar
Written by Shannon Toe
Updated over a week ago

How to you change billable hours to billable days?

Billable days, Billable hours, Daily rate, hourly rate, rate cards
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Can a person have different rates according to the project?

Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

How are archived team members handled from a monthly billing perspective?

How archive members are charged or if you pay for them.
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

How do you set up repeating assignments?

Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Is there a whole year view available for KPIs?

KPI year long view
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Can I extend my trial?

Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Does the API allow for updating a contract?

Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Do you do security reviews?

Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Can you have other types of contracts other than full-time and part-time?

Explains how you can set a part-time contract to a specific number of hours.
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

How do you shift assigned people when shifting phases?

Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

How do I find resources that are free for a certain project? How do I search for availability and role?

Explains how to find a n available resource. Shows you how to transfer an assignment to a free resource.
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Is it possible to create reports of employees' time allocation per month (specific dates) per project?

Employee time allocation reports.
Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago

Why is my time tracker reverting to "O" when I pause it?

Lyssa Parisella avatar
Written by Lyssa Parisella
Updated over a week ago