Community FAQs
A collection of questions + answers from clients
71 articles
InfoSec Documents (Trust Center)
I don't see any notifications in my email. Why?
How does time off affect the Weekly Utilization % on the People Planner?
Why aren't my placeholders disappearing?
How does the Runn Planner manage different time zones when I have a global team?
How can I find placeholders that have no team associated?
Is there a card view of Runn?
Is it possible to 'stretch' a project so that all allocations change their per-day allocation but 'lock' the overall allocation/budget?
Can I set a maximum utilization rate?
How do you shift assigned people when shifting phases?
How do I find resources that are free for a certain project? How do I search for availability and role?
How do I view the Planner in FTEs?
Can I add assignments by percentage?
Why is there a difference in utilization on the planner vs the report?
Why can't I see the actual hours on the Project or People Planner?
How can I create monthly assignments in Runn?
How to add a profile photo?
How can I update multiple email addresses?
Why is the cost of my placeholder incorrect?
How do I add actual hours when a contract has ended? I can't add hours for an resource that does not have an active contract.
Why are placeholders not contributing to my project costs?
What is scheduled leave?
Can the system default to custom hourly rate ?
Can you have other types of contracts other than full-time and part-time?
How to change a person's role in a project after adding assignments?
Our rates change every year. How do I manage these rate changes in Runn for projects that span several years?
How to handle Overtime Rates? (video)
Can I set up different charge-out rates for different people in the same role?
Why are my 'Actual vs Scheduled' amounts showing different on the project performance graph vs the table?
Can I charge different rates for the same role on a project?
Can I get my bill in a different currency other than $USD ?
How can I split 1 day of a resource into 2 different phases of the same project?
Is there a way for me to track Invoices and payments for invoices from clients?
How do I assign a person different roles on the same or different projects?
How can I manage different currencies in Runn?
How to you change billable hours to billable days?
Can a person have different rates according to the project?
How are archived team members handled from a monthly billing perspective?
How do you set up repeating assignments?
What is Effective Hourly Rate in a Fixed Price Project?
How can I generate a report with all resources involved in a specific project?
Is there a whole year view available for KPIs?
Is it possible to create reports of employees' time allocation per month (specific dates) per project?
I'm trying to create a project report that shows utilization for both resources and placeholders. Placeholders are showing as "N/A." How can I include them in the report?
What are the SSO options?
How to delete all information but keep your account? Can I reset my account?
Does Runn have 2FA?
Email invites aren't being delivered? What's going on?
Account already exists. Can I create a new account?
Does deleting a user mean I lose all the data?
Do you do security reviews?
I can't log in to my Runn account