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Community FAQs
A collection of questions + answers from clients
How do I update our default working hours?
Why is there a difference in utilization on the planner vs the report?
What is the difference between my test account and live account?
A Guide for Project Managers
How does time off affect the Weekly Utilization % on the People Planner?
Why aren't my placeholders disappearing?
How does the Runn Planner manage different time zones when I have a global team?
How can I find placeholders that have no team associated?
Is there a card view of Runn?
Is it possible to 'stretch' a project so that all allocations change their per-day allocation but 'lock' the overall allocation/budget?
Can I set a maximum utilization rate?
How do you shift assigned people when shifting phases?
How do I find resources that are free for a certain project? How do I search for availability and role?
How do I view the Planner in FTEs?
Can I add assignments by percentage?
Can I see the history of changes in People in my account?
How to add a profile photo
How can I update multiple email addresses?
How do I create half days off?
My placeholder's cost is incorrect
How do I add actual hours when a contract has ended? I can't add hours for an resource that does not have an active contract.
Why are placeholders not contributing to my project costs?
What is scheduled leave?
Can the system default to custom hourly rate ?
Can you have other types of contracts other than full-time and part-time?
What to do if I accidentally assigned the person to a wrong role in a project? (Video)
How to handle Overtime Rates? (video)
How to change a person's role in a project after adding assignments?
Can I set up different charge-out rates for different people in the same role?
Why are my 'Actual vs Scheduled' amounts showing different on the project performance graph vs the table?
Can I charge different rates for the same role on a project?
Can I get my bill in a different currency other than $USD ?
How can I split 1 day of a resource into 2 different phases of the same project?
Is there a way for me to track Invoices and payments for invoices from clients?
How do I assign a person different roles on the same or different projects?
How can I manage different currencies in Runn?
How to you change billable hours to billable days?
Can a person have different rates according to the project?
How are archived team members handled from a monthly billing perspective?
How do you set up repeating assignments?
What are the SSO options?
How to delete all information but keep your account? Can I reset my account?
Does Runn have 2FA?
Email invites aren't being delivered? What's going on?
How do I create a second test account?
Does deleting a user mean I lose all the data?
Can Runn process 3rd party security reviews?
Do you do security reviews?
How can I export assignments with notes?
Does Runn do custom integrations or can you recommend anyone to do them?
Does the Clockify integration take into account if a task from Clockify is billable or non-billable?
Can I connect Runn with Power BI?
Does the API allow for updating a contract?
Where do I find the CSV Templates for Importing Data?