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Community FAQs
Community FAQs
A collection of questions and answers from clients.
+1
50 articles in this collection
Written by
Rowan Savage,
Shannon Toe,
Lyssa Parisella
and 1 other
Why can't I see assigned resources?
Written by
Zoe Ella
Updated over a week ago
Why aren't my placeholders disappearing?
Written by
Lyssa Parisella
Updated over a week ago
Do CSV imported time entries show in the calendar schedule for Projects or People?
CSV timesheets imports, time entries
Written by
Lyssa Parisella
Updated over a week ago
Why are my 'Actual vs Scheduled' amounts showing different on the project performance graph vs the table?
Written by
Zoe Ella
Updated over a week ago
Can I charge different rates for the same role on a project?
Written by
Zoe Ella
Updated over a week ago
Does Runn do custom integrations or can you recommend anyone to do them?
Written by
Zoe Ella
Updated over a week ago
Does the Clockify integration take into account if a task from Clockify is billable or non-billable?
Written by
Zoe Ella
Updated over a week ago
Setting up Project Template as a Tentative Project
Tentative project templates
Written by
Lyssa Parisella
Updated over a week ago
How do I create half days off?
Some workaround to create partial days off
Written by
Shannon Toe
Updated over a week ago
Can I get my bill in a different currency other than $USD ?
Written by
Zoe Ella
Updated over a week ago
What are the SSO options?
Information about SSO. Google SSO, Azure AD SSO. Multifactor
Written by
Lyssa Parisella
Updated over a week ago
How to you delete all information but keep your account? Can you reset your account?
Reset account to remove all data.
Written by
Lyssa Parisella
Updated over a week ago
How can I find placeholders that have no team associated?
Written by
Zoe Ella
Updated over a week ago
Does Runn have 2FA?
Explains 2FA (Two factor authentication) and MFA (Multi-factor authentication).
Written by
Lyssa Parisella
Updated over a week ago
How can I split 1 day of a resource into 2 different phases of the same project?
Splitting a day assignment for the same resource on the same project- either to add notes or to assign to phases.
Written by
Lyssa Parisella
Updated over a week ago
Is there a card view of Runn?
Written by
Lyssa Parisella
Updated over a week ago
Email invites aren't being delivered? What's going on?
When your emails to your users aren't being delivered.
Written by
Lyssa Parisella
Updated over a week ago
For the people costs- historic data- does it use actual hours (from timesheets) as opposed to scheduled hours? What about in the future?
Actual hours, total hours, historic data hours, future hours
Written by
Lyssa Parisella
Updated over a week ago
If you enable 'autofill missing actuals' for timesheets, does that count as missing actuals (so it will use the scheduled hours instead)?
Written by
Lyssa Parisella
Updated over a week ago
How do I create a second test account?
If another member of your organization already created a test or demo account, here is to create a second one.
Written by
Lyssa Parisella
Updated over a week ago
My placeholder's cost is incorrect
Fixing placeholders with $0 cost
Written by
Rowan Savage
Updated over a week ago
How do I add actual hours when a contract has ended? I can't add hours for an resource that does not have an active contract.
Written by
Lyssa Parisella
Updated over a week ago
Does deleting a user mean I lose all the data?
Deleting a user and archiving a resource and the re-assigning work.
Written by
Lyssa Parisella
Updated over a week ago
Is there a way for me to track Invoices and payments for invoices from clients?
Written by
Zoe Ella
Updated over a week ago
How do I account for admin time or internal work like meetings, support tickets, etc?
Written by
Lyssa Parisella
Updated over a week ago
Why are placeholders not contributing to my project costs?
Written by
Zoe Ella
Updated over a week ago
What is scheduled leave?
Explains the terminology used in our Time Off feature.
Written by
Lyssa Parisella
Updated over a week ago
How do I assign a person different roles on the same or different projects?
This article will show you how to assign different roles to different people- within the same or different projects.
Written by
Lyssa Parisella
Updated over a week ago
Can Runn process 3rd party security reviews?
Written by
Zoe Ella
Updated over a week ago
How can I generate a report with all resources involved in a specific project?
Written by
Zoe Ella
Updated over a week ago
Is it possible to 'stretch' a project so that all allocations change their per-day allocation but 'lock' the overall allocation/budget?
Written by
Zoe Ella
Updated over a week ago
Can I connect Runn with Power BI?
Written by
Zoe Ella
Updated over a week ago
Can you record time against a tentative project?
Written by
Zoe Ella
Updated over a week ago
When are public holidays coming out?
Written by
Lyssa Parisella
Updated over a week ago
How can I manage different currencies in Runn?
Written by
Zoe Ella
Updated over a week ago
Can the system default to custom hourly rate ?
Reviews hourly rates.
Written by
Lyssa Parisella
Updated over a week ago
Can I set a maximum utilization rate?
How to set a capacity limit to have spare unallocated time.
Written by
Shannon Toe
Updated over a week ago
How to you change billable hours to billable days?
Billable days, Billable hours, Daily rate, hourly rate, rate cards
Written by
Lyssa Parisella
Updated over a week ago
Can a person have different rates according to the project?
Written by
Lyssa Parisella
Updated over a week ago
How are archived team members handled from a monthly billing perspective?
How archive members are charged or if you pay for them.
Written by
Lyssa Parisella
Updated over a week ago
How do you set up repeating assignments?
Written by
Lyssa Parisella
Updated over a week ago
Is there a whole year view available for KPIs?
KPI year long view
Written by
Lyssa Parisella
Updated over a week ago
Can I extend my trial?
Written by
Lyssa Parisella
Updated over a week ago
Does the API allow for updating a contract?
Written by
Lyssa Parisella
Updated over a week ago
Do you do security reviews?
Written by
Lyssa Parisella
Updated over a week ago
Can you have other types of contracts other than full-time and part-time?
Explains how you can set a part-time contract to a specific number of hours.
Written by
Lyssa Parisella
Updated over a week ago
How do you shift assigned people when shifting phases?
Written by
Lyssa Parisella
Updated over a week ago
How do I find resources that are free for a certain project? How do I search for availability and role?
Explains how to find a n available resource. Shows you how to transfer an assignment to a free resource.
Written by
Lyssa Parisella
Updated over a week ago
Is it possible to create reports of employees' time allocation per month (specific dates) per project?
Employee time allocation reports.
Written by
Lyssa Parisella
Updated over a week ago
Why is my time tracker reverting to "O" when I pause it?
Written by
Lyssa Parisella
Updated over a week ago