Community FAQs

Why can't I see assigned resources?

Written by Zoe Ella
Updated over a week ago

Why aren't my placeholders disappearing?

Written by Lyssa Parisella
Updated over a week ago

Do CSV imported time entries show in the calendar schedule for Projects or People?

CSV timesheets imports, time entries

Written by Lyssa Parisella
Updated over a week ago

Why are my 'Actual vs Scheduled' amounts showing different on the project performance graph vs the table?

Written by Zoe Ella
Updated over a week ago

Can I charge different rates for the same role on a project?

Written by Zoe Ella
Updated over a week ago

Does Runn do custom integrations or can you recommend anyone to do them?

Written by Zoe Ella
Updated over a week ago

Does the Clockify integration take into account if a task from Clockify is billable or non-billable?

Written by Zoe Ella
Updated over a week ago

Setting up Project Template as a Tentative Project

Tentative project templates

Written by Lyssa Parisella
Updated over a week ago

How do I create half days off?

Some workaround to create partial days off

Written by Shannon Toe
Updated over a week ago

Can I get my bill in a different currency other than $USD ?

Written by Zoe Ella
Updated over a week ago

What are the SSO options?

Information about SSO. Google SSO, Azure AD SSO. Multifactor

Written by Lyssa Parisella
Updated over a week ago

How to you delete all information but keep your account? Can you reset your account?

Reset account to remove all data.

Written by Lyssa Parisella
Updated over a week ago

How can I find placeholders that have no team associated?

Written by Zoe Ella
Updated over a week ago

Does Runn have 2FA?

Explains 2FA (Two factor authentication) and MFA (Multi-factor authentication).

Written by Lyssa Parisella
Updated over a week ago

How can I split 1 day of a resource into 2 different phases of the same project?

Splitting a day assignment for the same resource on the same project- either to add notes or to assign to phases.

Written by Lyssa Parisella
Updated over a week ago

Is there a card view of Runn?

Written by Lyssa Parisella
Updated over a week ago

Email invites aren't being delivered? What's going on?

When your emails to your users aren't being delivered.

Written by Lyssa Parisella
Updated over a week ago

For the people costs- historic data- does it use actual hours (from timesheets) as opposed to scheduled hours? What about in the future?

Actual hours, total hours, historic data hours, future hours

Written by Lyssa Parisella
Updated over a week ago

If you enable 'autofill missing actuals' for timesheets, does that count as missing actuals (so it will use the scheduled hours instead)?

Written by Lyssa Parisella
Updated over a week ago

How do I create a second test account?

If another member of your organization already created a test or demo account, here is to create a second one.

Written by Lyssa Parisella
Updated over a week ago

My placeholder's cost is incorrect

Fixing placeholders with $0 cost

Written by Rowan Savage
Updated over a week ago

How do I add actual hours when a contract has ended? I can't add hours for an resource that does not have an active contract.

Written by Lyssa Parisella
Updated over a week ago

Does deleting a user mean I lose all the data?

Deleting a user and archiving a resource and the re-assigning work.

Written by Lyssa Parisella
Updated over a week ago

Is there a way for me to track Invoices and payments for invoices from clients?

Written by Zoe Ella
Updated over a week ago

How do I account for admin time or internal work like meetings, support tickets, etc?

Written by Lyssa Parisella
Updated over a week ago

Why are placeholders not contributing to my project costs?

Written by Zoe Ella
Updated over a week ago

What is scheduled leave?

Explains the terminology used in our Time Off feature.

Written by Lyssa Parisella
Updated over a week ago

How do I assign a person different roles on the same or different projects?

This article will show you how to assign different roles to different people- within the same or different projects.

Written by Lyssa Parisella
Updated over a week ago

Can Runn process 3rd party security reviews?

Written by Zoe Ella
Updated over a week ago

How can I generate a report with all resources involved in a specific project?

Written by Zoe Ella
Updated over a week ago

Is it possible to 'stretch' a project so that all allocations change their per-day allocation but 'lock' the overall allocation/budget?

Written by Zoe Ella
Updated over a week ago

Can I connect Runn with Power BI?

Written by Zoe Ella
Updated over a week ago

Can you record time against a tentative project?

Written by Zoe Ella
Updated over a week ago

When are public holidays coming out?

Written by Lyssa Parisella
Updated over a week ago

How can I manage different currencies in Runn?

Written by Zoe Ella
Updated over a week ago

Can the system default to custom hourly rate ?

Reviews hourly rates.

Written by Lyssa Parisella
Updated over a week ago

Can I set a maximum utilization rate?

How to set a capacity limit to have spare unallocated time.

Written by Shannon Toe
Updated over a week ago

How to you change billable hours to billable days?

Billable days, Billable hours, Daily rate, hourly rate, rate cards

Written by Lyssa Parisella
Updated over a week ago

Can a person have different rates according to the project?

Written by Lyssa Parisella
Updated over a week ago

How are archived team members handled from a monthly billing perspective?

How archive members are charged or if you pay for them.

Written by Lyssa Parisella
Updated over a week ago

How do you set up repeating assignments?

Written by Lyssa Parisella
Updated over a week ago

Is there a whole year view available for KPIs?

KPI year long view

Written by Lyssa Parisella
Updated over a week ago

Can I extend my trial?

Written by Lyssa Parisella
Updated over a week ago

Does the API allow for updating a contract?

Written by Lyssa Parisella
Updated over a week ago

Do you do security reviews?

Written by Lyssa Parisella
Updated over a week ago

Can you have other types of contracts other than full-time and part-time?

Explains how you can set a part-time contract to a specific number of hours.

Written by Lyssa Parisella
Updated over a week ago

How do you shift assigned people when shifting phases?

Written by Lyssa Parisella
Updated over a week ago

How do I find resources that are free for a certain project? How do I search for availability and role?

Explains how to find a n available resource. Shows you how to transfer an assignment to a free resource.

Written by Lyssa Parisella
Updated over a week ago

Is it possible to create reports of employees' time allocation per month (specific dates) per project?

Employee time allocation reports.

Written by Lyssa Parisella
Updated over a week ago

Why is my time tracker reverting to "O" when I pause it?

Written by Lyssa Parisella
Updated over a week ago