Community FAQs
A collection of questions + answers
50 articles
InfoSec Documents (Trust Center)
I don't see any notifications in my email. Why?
How can I get help with my account or ask questions on certain features?
Is there a Kanban Board view?
How can assign someone to 2 different projects with different workloads without having to figure out the specific minutes?
How does time off affect the Weekly Utilization % on the People Planner?
How does the Runn Planner manage different time zones when I have a global team?
Can I set a maximum utilization rate?
How do I view the Planner in FTEs?
Why is there a difference in utilization on the planner vs the report?
Why are my project hours different on reports than on the planner?
How can I create monthly assignments in Runn?
Our rates change every year. How do I manage these rate changes in Runn for projects that span several years?
What if our overtime rates are different from the project role rates?
Can I set up different charge-out rates for different people in the same role?
How do I assign overlapping work assigned to the same resource so that I can allocate to different phases?
How do I assign a person different roles on the same project for different phases?
How can I manage different currencies in Runn?
How to you change hourly rates to daily rates?
Can a person have different billing rates for different projects?
How are archived team members handled from a monthly billing perspective?
What is Effective Hourly Rate in a Fixed Price Project?
What are the SSO options?
Can I reset my account or delete all the data added so far?
Does Runn have 2FA?
Email invites aren't being delivered? What's going on?
Account already exists. Can I create a new account?
Does deleting a user mean I lose all the all their data in the planner and reports?
I can't log in to my Runn account
How can I change my email address?