Community FAQs
A collection of questions + answers
44 articles
What should I do if I see the error message "We're sorry! Something went wrong"?
How do I compare workload (demand) vs capacity (supply) to identify any deficit?
Why does Runn ask to access our accounts when we report an issue?
How do I update our default full-time hours?
What is the difference between my test account and live account?
How do I account for admin time or internal work like meetings, support tickets, etc?
3-dot Menus
Can I use Runn on a mobile phone?
Can I add date as a custom field?
How can I bulk edit projects or people information?
Is there a Kanban Board view?
How does time off affect the Weekly Utilization % on the People Planner?
How does the Runn Planner manage different time zones when I have a global team?
Can I set a maximum utilization rate?
How do I view the Planner in FTEs?
Why is there a difference in utilization on the planner vs the report?
Why are my project hours different on reports than on the planner?
How can I create monthly assignments in Runn?
How can I prevent time off hours from being deducted from project hours?
How can assign someone to 2 different projects with different workloads without having to figure out the specific minutes?
How to add a profile photo?
How can I update multiple email addresses?
Why are placeholders not contributing to my project costs?
How to change a person's role in a project after adding assignments?
How to set up a 9-day fortnight contract for a person?
Can I customize the working hours per day in a person's contract?
Our rates change every year. How do I manage these rate changes in Runn for projects that span several years?
What if our overtime rates are different from the project role rates?
Can I set up different charge-out rates for different people in the same role?
How do I assign overlapping work assigned to the same resource so that I can allocate to different phases?
How do I assign a person different roles on the same project for different phases?
How can I manage different currencies in Runn?
How to you change hourly rates to daily rates?
Can a person have different billing rates for different projects?
What is Effective Hourly Rate in a Fixed Price Project?