Here are some tips to help you if you can't log in to your Runn account:
If you're having trouble logging in, try asking an admin user to send you a new invite.
The admin user can remove your email address and add you again. Removing a user account will not affect any time data logged into Runn. Here are the steps they need to follow:
Go to Manage > Users
Find the old email address and click Remove
Click Invite Users to Account on the top right corner
Add the new email address and click Invite
Optional: If you're submitting timesheets, make sure to update your email in your resource profile by clicking on the 3 dots next to your name and clicking on "Edit Details."
Forgot Password
If you forgot your password, try resetting it by clicking Forgot Password? on the login page:
If you don’t see the password reset email in your inbox, take a quick look in your Spam or Junk folder—it might be hiding there!
The reset password link is only valid for 6 hours - if you click on it after 6 hours since you've received the link, you will see an error message that says that the reset password token is invalid. Please click on Forgot Password again.
If you click "Forgot password" more than once, only the most recent password reset link is valid.
Please note that you can try to log in up to five times before your account gets blocked. If this happens, you can unblock it by following the steps in the "Unlock instructions" email we sent.