FAQs on Pricing

We offer three plan types, each with different features tailored to your organization's needs. Visit our pricing page for more information.

A pro-rated charge occurs when a new seat (either by editing the resource seat count, adding a new resource or unarchiving an existing one) is added during a billing cycle. For monthly plans, a pro-rated charge or credit is calculated and applied to the next billing month.

For annual plans, no credits are issued. Adding a new seat directly on the billing page will create a pro-rated charge to the end of the billing cycle that will be invoiced immediately if you are paying by credit card. If a new person is added and there is no available seats, a new seat will be created on the 20th of the month and pro-rated to the end of the billing cycle. Your credit card will charged on the 21st. If you are paying via a bank transfer, pro-rated charges will apply at renewal or mid-terms as per your agreement with us.

Person managed (or managed resource) is a person who can be assigned to work on projects in Runn.

Users are people who require access to Runn, but are not necessarily involved in project-related assignments, such as those in HR, Accounting, or the CEO. Users are not assigned to projects nor can they be allocated assignments. Users are free and unlimited so you can add as many as required.

Please note: an individual also has the ability to function as both a managed resource and user simultaneously.

For monthly plans, you will also need to access the billing page and decrease the number of needed seats. If you do this, a credit may be applied on your next monthly charge.

For annual plans, this will not have any effect and no credit is applied as discounts are applied at the start of the contract. You can still edit the resource seat count mid-term, but it will only apply at renewal. Be sure to have the correct number of seats before your renewal date!

If you have an available seat, there will be no extra cost. So if an employee is deleted or archived from Runn, this frees up their seat. When you hire their replacement, they will now occupy this seat.

If there is no available seat, a new seat will be added automatically and a pro-rated charge will be applied at the next billing cycle.

If you choose to delete your account instead of deactivate, you will not be able to access your account anymore, and any payment already made will be forfeited and any money owed will be forgiven.

Tax applies only to New Zealand- and Australia-based organizations.
​

If your organization is based in the EU, USA or any region other than New Zealand & Australia, no tax will be added.