A resource seat is a license for one managed resource (person) in Runn. Each managed person requires a seat. If you have a staffing change and remove a person, the seat is freed up. When you add their replacement, they will now be occupy this seat.
Adding more people requires purchasing more seats, which automatically increases the total charges. If you add a new person with no seat available, a new seat will automatically be added and a pro-rated charge will be applied to your next invoice.
To lower monthly billing, after archiving or deleting people, Admins must manually reduce the seat count on the Plan & Billing page.
Placeholders and archived people are both free, unlimited and do not take up any resource seats 🎉
How do I add resource seats?
When any Admin or Manager user adds a new person to your planner, if all the existing resource seats are occupied, a new resource seat will be added automatically and a pro-rated charge will be added to your next invoice.
Example: From the account below, both of the 2 resource seats are occupied by active people.
If I add one more person to the account, a new resource seat will be created:
If there are still available resource seats, those will be taken up before new seats are created.
Admins with account settings can also pre-purchase seats any time.
How do I remove a resource seat?
Only Admin users with Edit Account Settings set to On can remove resource seats.
Visit the Plan & Billing tab
View the resource seats count and how many are in use
Click Edit to remove any unoccupied resource seats as needed
When removed, a pro-rated credit will be applied to the next monthly payment.