**The following is a guide on what the terms are and how this data is calculated:**

**Non-billable utilization:** Total of non-billable workload (see how workload is determined here) / (divided) by max capacity

**Billable utilization: **Total of billable workload (see how workload is determined here) / (divided) by max capacity

**Total Utilization: **Total billable workload + Total Non-Billable workload / (divided) by max capacity.