Please note that if you have signed a separate master services agreement, custom contract or order form, these changes do not apply to you.
With the launch of our new Lite, Standard and Advanced packages, we’ve updated our 8 Fees and Payment Terms. Only section 8 Fees and Payment Terms have changed. All other terms have stayed the same.
Monthly Plans:
8.1 Free trials are now 30 days. (Instead of 14 days)
8.4 More clarity on seats and the Plan & Billing page. Invoicing is based on the number of Resource Seats on your billing page. Each person managed on your planner requires a seat. If you remove a person(s) and do not plan to replace them, make sure to remove the seat(s) as well to get a pro-rated credit on your next invoice.
This is not a change- we just updated the language to say Resource Seats.
8.5 - 8.7 If you add a person and there is no free seat, a seat will automatically be added and a pro-rated charge will be calculated to the next billing date. For monthly plans, this is applied to your next invoice.
This is not a change- we just updated the language to say Resource Seats.
Annual Plans:
8.5-8.7 If you are on an annual plan with a credit card:
Admins and Managers with the correct permissions will now be alerted when adding a new person that a pro-rated charge for this new seat will be applied on the 21st of the month. If you remove a person before the 20th, no charge will incur.
On the 21st, an invoice will be issued for any new seats added- pro-rated to the remaining end of the billing cycle.
You can add more seats anytime on the billing page and you will be invoiced immediately for them.
If you reduce the number of seats below what the initial contract was for, the change will only go into affect at renewal. The 20 day grace period is only for additional seats added and not what the number of resource seats the contract was for.
This is a change from previous terms where we only invoiced pro-rated charges at renewal.
Example 1:
You currently are using 100 of 100 seats on your billing page for a 1 year contract starting January 1st, 2026.
On March 3rd, you add 15 new people. This adds 15 new seats for a total of 115 seats (Managed People) on your billing page. On the billing page, it will be 115 out of 100 seats being used.
On March 18th, those 15 people are archived. Your billing page now reads 100 out of 100 seats being used.
There is no invoice or charge.
Example 2:
You currently are using 100 of 100 seats on your billing page for a 1 year contract starting January 1st, 2026.
On March 3rd, you add 15 new people. This adds 15 new seats for a total of 115 seats (Managed People) on your billing page. On the billing page, it will be 115 out of 100 seats being used.
On March 21st, your billing page updates to 115 out of 115 seats used.
An invoice will be charged to your credit card for the extra 15 seats prorated for 10 months (as the end of the billing cycle is Dec 31st, 2026)
Example 3:
You currently are using 100 of 100 seats on your billing page for a 1 year contract starting January 1st, 2026.
You remove 10 people from your planner. Your billing page will now say 90 out of 100 seats being used.
Your admin edits the seat to 90.
The seat count will say 90 out of 90 but there is no credit applied. The new seat count will apply at renewal.
If you are using a different payment option, these additional charges will be issues at renewal or as determined by your agreement or order form.
8.10 Highlights that 30 days notice to not renew or adjust the seat count is required for annual plans.
This is a change to our Terms where we did note explicitly state the 30 days.
New Terms
8 Fees and Payment Terms NEW
8 Fees and Payment Terms NEW
8.1 The free trial entitles new, registered users to a thirty (30) day free trial of the Lite or Standard plans of the Service. No credit card is required for the free trial. Advanced plan trials can be enabled by contacting sales@runn.io.
8.2 A valid credit card is required for paying accounts unless an alternate payment method has been agreed with us.
8.3 Service Fees are as per our pricing page www.runn.io/pricing or as agreed otherwise in writing between you and us. All pricing is in USD. Where you are a New Zealand resident, the Service Fees are exclusive of New Zealand Goods and Services Tax (GST) of 15%. Where you are an Australian resident, the Service Fees are exclusive of Australian Goods and Services Tax (GST) of 10%.
8.4 The Service Fees are billed in advance on a monthly basis or annual basis and are non-refundable. The Service Fees are based on the number of seats listed on your Plan & Billing page under Resource Seats. Each person you manage within the Service requires a seat.
8.5 Charges for adding seats are pro-rated to the end of the billing cycle. For monthly plans, the additional cost will be applied to the next invoice. For annual plans, if you increase the resource seat count directly on the billing page, you will be invoiced immediately. If new person(s) are added to the planner, new seats will be added on the 20th of the month and invoiced on the 21st of that same month covering the remainder of the annual billing cycle.
8.6 Seats are automatically added if none are available upon adding a new person. To avoid charges for unused seats, they must be removed on the Plan & Billing page before the next billing cycle (or before the 21st of the calendar month for annual plans).
8.7 For monthly plans, pro-rated credits for removing a seat will be applied on the next invoice. On our annual plans, there is no pro-rating for removing seats during the billing cycle.
8.8 Unless cancelled in accordance with Section 8.10, subscriptions automatically renew for the applicable renewal term. Renewal fees will be based on the number of seats active on your Plan & Billing page at the time of renewal. For annual plans, any changes to seat quantities must be made at least thirty (30) days prior to the renewal date to take effect for the upcoming renewal term.
8.9 We may change the Service Fee at any time. Existing customers will receive thirty (30) days' notice. Such notice may be provided by posting the changes to our Website, the Service or by email.
8.10 You may provide notice cancelling your subscription at any time for monthly plans. However, your subscription will not end until the end of the current billing period. For annual plans, cancellations must be made 30 days before the renewal date.
8 Fee and Payment Terms (Previous)
8 Fee and Payment Terms (Previous)
8 Fees and Payment Terms
8.1 The free trial entitles new, registered users to a fourteen (14) day free trial of the Service. No credit card is required for the free trial.
8.2 A valid credit card is required for paying accounts unless an alternate payment method has been agreed with us.
8.3 Service Fees are as per our pricing page www.runn.io/pricing or as agreed otherwise in writing between you and us. All pricing is in USD. Where you are a New Zealand resident, the Service Fees are exclusive of New Zealand Goods and Services Tax of 15%.
8.4 The Service Fees are billed in advance on a monthly basis or annual basis and are non-refundable. The Service Fees are based on the number of active people you manage within the Service.
8.5 On our monthly plans, charges are prorated if you add or remove people during a billing cycle, which means that the billing amount can vary from month to month.
8.6 On our annual plans, there is no pro-rating for removing people during the billing cycle. Any downgrades will be applied to the next billing cycle. We allow for a 2% variance for additional people within the yearly service fees.
8.7 We may change the Service Fee at any time. Existing customers will receive thirty (30) days notice. Such notice may be provided by posting the changes to our Website, the Service or by email.
8.8 You may provide notice cancelling your subscription at any time. However, your subscription will not end until the end of the current billing period and no credits will be issued. Annual plans auto-renew unless you cancel prior to renewal date.