Please refer to Section 8 of our Terms for Fees and Payment Terms.
Runn’s pricing is resource seat-based.
A resource seat is a license for one managed resource (person) in Runn. Each resource (or active person who can be scheduled on projects) visible in your People Planner requires one resource seat.
Adding more people beyond your current resource seat count requires purchasing more seats, which automatically increases the total charges. If you add a new person with no seats available, a seat will be automatically added.
When a person is archived or deleted, the seat is freed up. When you add their replacement, they will now occupy this resource seat. Archiving or deleting a person does not automatically reduce the resource seat count.
Runn’s pricing is resource seat-based, not user-based. Users are people who require access to Runn but are not necessarily involved in project-related assignments, such as those in HR, Accounting, or the CEO. Users cannot be assigned to projects. Users are free and unlimited, so you can add as many as required. You can view the list of users under Manage > Users.
How do I view and manage my billing?
Only Admin users with Edit Account Settings set to On can view the Plan & Billing page.
Hover your cursor to the top right corner on your name > Select Settings
Select Plan & Billing
From here, you can keep track of the resource seats you are charged for, download past invoices or update payment details.
Please note that other Admin or Manager users have the right to add people to the account, which may automatically create new resource seats and increase the billing.
💡 Pro Tip - We recommend reviewing this page periodically to ensure you are aware of the latest billing amount.
Pricing & Billing - Monthly Plans
Billing is based on the number of resource seats set under the Plan & Billing page
Admin users with Edit Account Settings set to On can increase resource seats at any time. The pro-rated charges will be added to your next invoice. For example, if you anticipate a batch of new hires, you can pre-purchase the seats before they come on board.
When any Admin or Manager user adds a new person to your Runn Account and all existing resource seats are occupied, a new resource seat will be added automatically. If you add resources mid-billing cycle, charges for those seats are prorated till the end of the monthly billing cycle and will be added to your next invoice.
When any Admin or Manager user archives or deletes a person, a resource seat becomes available. This does not automatically reduce the resource seat count. A new person added will occupy this seat, and there will be no additional charges when no new resource seats are created.
To avoid charges for unused seats, an Admin user with Edit Account Settings set to On can visit the Plan & Billing page to manually reduce the resource seat count by clicking on the Edit button in the resource seat section before the next billing cycle. Credits for these seats are prorated till the end of the billing cycle and will be applied to your next invoice.
Example - when a resource seat is added automatically
In the screenshot below, there are 2 resource seats and 2 active people in my account i.e. 2 active people are visible on the People Planner to be assigned to projects.
As a result, both resource seats are occupied:
If I add one more person to the account, a new resource seat will be created automatically
Pricing & Billing - Annual Plans
The arrangement below applies to the current Standard and Advanced Plans when paying by credit card. If you think you are on a different plan and have questions regarding billing, please reach out to help@runn.io
The minimum amount charged is based on the number of resource seats you agreed to at the start of the annual billing period. There are no pro-rated credits for removing seats, deleting or archiving people during the billing cycle.
If you need to add more resource seats during the billing cycle, you can do so directly on the Plan & Billing page at any time. Pro-rated charges for the new seats until the end of the annual billing cycle will be generated, and your credit card will be charged immediately. Once the seats are created, you cannot reduce the seat count beyond this number for the current billing cycle.
If new people are added to the planner by any Admin or Manager users beyond your existing resource seat count, new seats will be added on the 20th of the month and charged on the 21st of that same month, covering the remainder of the annual billing cycle.
This provides a grace period if new people are added unintentionally. You won’t be charged right away when you add new people to the planner. If you accidentally added someone, you can delete or archive them before the 20th of the month to avoid extra charges.
Once the seats are charged on the 21st, you cannot reduce the seat count beyond this number for the current billing cycle.
When any Admin or Manager user archives or deletes a person, a resource seat becomes available. This does not automatically reduce the resource seat count. A new person added will occupy this seat, and there will be no additional charges when no new resource seats are created.
Annual renewal is based on your latest resource seat count. If you would like to renew with a lower resource seat count, you can reduce it on the Plan & Billing page before the renewal. Deleting or archiving people will not automatically reduce the resource seat count for next year.
Examples
Example 1 - No additional charges when new people are added and archived before the 20th of the month
You currently are using 100 of 100 seats on your billing page for a 1-year contract starting January 1st, 2026.
On March 3rd, you add 15 new people. This adds 15 new seats for a total of 115 seats (Managed People) on your billing page. On the billing page, it will be 115 out of 100 seats being used.
On March 18th, those 15 people are archived. Your billing page now shows 100 out of 100 seats in use.
There is no invoice or charge.
Example 2 - Additional seats are charged when new people are added and continue to be active after the 20th of the month
You currently are using 100 of 100 seats on your billing page for a 1 year contract starting January 1st, 2026.
On March 3rd, you add 15 new people. This adds 15 new seats for a total of 115 seats (Managed People) on your billing page. On the billing page, it will be 115 out of 100 seats being used.
On March 21st, your billing page updates to 115 out of 115 seats used.
An invoice will be charged to your credit card for the extra 15 seats prorated for 10 months (as the end of the billing cycle is Dec 31st, 2026)
Example 3 - No pro-rated credit are applied when unoccupied seats are removed during the annual billing cycle
You currently are using 100 of 100 seats on your billing page for a 1-year contract starting January 1st, 2026.
You remove 10 people from your planner. Your billing page will now say 90 out of 100 seats are being used.
Your admin edits the seat to 90.
The seat count will say 90 out of 90, but there is no credit applied. The new seat count will apply at renewal.