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Some people are getting Notifications. What's wrong?
Some people are getting Notifications. What's wrong?

Explains why some users may not be getting notifications and what to do.

Updated over 2 weeks ago

Runn's platform uses a third party to send notifications called Novu. Users are automatically added once notifications are enabled- but there can sometimes be a short delay.

If some of your users are not receiving notifications, contact the Customer Success Team via chat or email (help@runn.io) and we'll run a new sync which should address the issue.

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